#ComputeXSL – Policies

Welcome to #ComputeXSL!
This page outlines our key business policies, including our Refund Policy, Privacy Policy, and Terms & Conditions.
Please read them carefully to understand how we handle orders, protect your privacy, and operate our online services.

————————————-REFUND POLICY————————————-

Refund Policy

Thank you for shopping at #ComputeXSL. We value your trust and are committed to providing a reliable and convenient online shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 3 days from the date of delivery. To be eligible for a return:

  • The item must be unused, in its original sealed packaging, and in the same condition as received.
  • You must provide a valid invoice or proof of purchase.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.
If approved, the refund will be processed to your original payment method within 5–10 business days. Please note that delivery charges and transaction fees are non-refundable.

Exchanges

If you wish to exchange an item for a different model or variant, please contact us within 24 hours of receiving your order. Exchanges are subject to stock availability.

Non-Returnable Items

Certain items cannot be returned or refunded, including:

  • Software licenses or downloadable items
  • Custom-configured, pre-order products, Special Offers, Stock clearance offers
  • Gift cards or vouchers
  • Seal or packaging opened components, accessories or consumables

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery. We will arrange a replacement or a refund based on your preference.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item). In such cases, we will provide a prepaid return label.

Contact Us

For returns, refunds, or exchanges, please reach us at:

#ComputeXSL
📧 Email: [email protected]
📞 Phone: +94 71 033 902
🏢 Address: No 70/1/8, 1ST FLOOR, YMBA BUILDING, BORELLA, COLOMBO 08, SRI LANKA.

————————————-PRIVACY POLICY————————————-

Privacy Policy

At #ComputeXSL, accessible from https://computexsl.lk, we value your privacy and are dedicated to safeguarding your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website or make purchases.

Information We Collect

We may collect the following types of information:

  • Personal details: Name, email, phone number, billing and delivery address.
  • Payment details: Credit/debit card or bank information (processed securely by our third-party payment partner, PayHere).
  • Technical data: IP address, browser type, device information, and website usage statistics collected via cookies.

Use of Information

Your data helps us to:

  • Process and deliver your orders efficiently.
  • Communicate with you about orders, updates, and promotions.
  • Provide customer support and improve our services.
  • Detect and prevent fraudulent or unauthorized activity.

Information Sharing

We do not sell, rent, or trade your personal information. We may share your data with:

  • Trusted partners (payment gateways, couriers, hosting providers) who assist in business operations.
  • Legal authorities, if required by law or valid legal process.

Data Security

We implement SSL encryption and other security protocols to protect your data. However, no online system is entirely risk-free, and we cannot guarantee absolute security.

Cookies

Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings, but some website functions may not work properly without them.

Your Rights

You can:

  • Request access to your personal information.
  • Ask for corrections or deletion of your data.
  • Withdraw consent for marketing communications at any time.

Policy Updates

This Privacy Policy may be updated periodically. Any revisions will appear on this page with the latest update date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

#ComputeXSL
📧 Email: [email protected]
📞 Phone: +94 71 033 9022
🌐 Website: https://computexsl.lk
Last Updated: 2025.11.06

————————————-TERMS & CONDITIONS————————————-

Terms & Conditions

Welcome to #ComputeXSL. These Terms and Conditions govern your use of our website https://computexsl.lk and your purchases made through it. By accessing our website, you agree to these terms in full.

Use of the Website

  • You must be at least 18 years old or have parental consent to use our services.
  • You are responsible for maintaining the confidentiality of your account details.
  • You agree to provide accurate and current information when creating an account or placing orders.
  • You may not use this website for any unlawful or unauthorized activities.

Product Information and Pricing

  • We make every effort to display accurate product details and prices.
  • Prices and availability are subject to change without prior notice.
  • Any promotions or discounts are valid for a limited time only.

Orders and Payments

  • By placing an order, you are making an offer to purchase products under these terms.
  • All payments are securely processed via PayHere and other approved payment gateways.
  • We reserve the right to cancel or refuse any order due to stock issues, pricing errors, or suspected fraud.

Shipping and Delivery

  • We strive to deliver orders promptly. Estimated delivery times may vary based on your location.
  • Shipping charges will be displayed during checkout.
  • Delays caused by third-party couriers or unforeseen events are beyond our control.

Returns and Refunds

Please refer to our Refund Policy section (above) for detailed information regarding returns, exchanges, and refunds.

Intellectual Property

All website content—including text, logos, graphics, and images—is the property of #ComputeXSL and protected under intellectual property laws.
You may not copy, modify, or reproduce any content without written consent.

Limitation of Liability

#ComputeXSL will not be held responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
Our total liability shall not exceed the amount paid by you for the product in question.

Amendments

We may update or modify these Terms & Conditions at any time. Any changes will take effect immediately upon posting to our website.

Contact Us

For inquiries or concerns regarding these Terms & Conditions, please contact:

#ComputeXSL
📧 Email: [email protected]
📞 Phone: +94 71 033 902
🏢 Address: No 70/1/8, 1ST FLOOR, YMBA BUILDING, BORELLA, COLOMBO 08, SRI LANKA.